Terms and Conditions

BOOKING TERMS AND CONDITIONS OF USE

BEFORE SUBMITTING AN ACCOUNT REGISTRATION FORM AND/OR USING ANY OF THE SERVICES ON THE PLATFORM, PLEASE READ THESE TERMS CAREFULLY.

Welcome to the HD Travel Platform Terms of Use (“Terms”). These Terms apply to your use of the HD Travel Platform and the services offered through it. Your use of the HD Travel Platform indicates your acceptance of the Terms, including the policies incorporated into them by reference.

The terms constitute a legally binding agreement between you and HD Travel. If you do not agree to any part of these Terms, you should stop using the Platform immediately. terms and conditions that apply to your use of and bookings on the HD Travel Platform; and how to resolve any disputes that may arise from your use of the HD Travel Platform.

• Privacy Policy 

• Payment security 

• Shop Safe Policy

• Reservation Guarantees

• Cancellation Policy

• Refund Policy

• General Terms and Conditions

• HD Travel Cash Back Rewards 

• Guest Review Guidelines,

• Copyright Infringement Policy

• Rules

• 
  

YOUR ACCOUNT

HD Travel Account

In the course of using our Platform, you may need to register and maintain a user account with us (“HD Travel Account”). When you register a HD Travel Account with us, you agree to provide and maintain true, current and complete information during registration. When selecting a username, you agree not to select or use as a username the name of another person with the intent to impersonate, or a name or trademark that is subject to the rights of another person or entity other than you without appropriate authorisation.

Confidentiality and Responsibility 

You are responsible for maintaining the confidentiality of the information and password associated with your HD Travel Account, and for all activities occurring under your HD Travel Account including all charges incurred. HD Travel shall be entitled to consider any person who gains access to the Platform and Services using your HD Travel Account log-in details as an individual acting upon your authorisation, without any further inquiry or investigation. Where applicable, references to your use and/or access of the Platform and Services shall be deemed to include the use and/or access of the Platform and Services by an individual authorised by you. 

Notwithstanding this, HD Travel shall be entitled at our own discretion to decline to act or refrain from acting promptly upon any instructions from your HD Travel Account and to investigate or verify the authenticity, the authority or the identity of such persons affecting the instructions or the authenticity, accuracy and completeness of the instruction. 

You must immediately notify us of any unauthorised use of your HD Travel Account, password or any other breach of security as we will not be liable for any loss or damage arising from your failure to comply with this clause. To the maximum extent permitted by applicable law, we may at our sole discretion refuse registration of a HD Travel Account or cancel an existing HD Travel Account without prior notice or liability.

PLATFORM CONTENT AND AVAILABILITY

Our Platform is the property of HD Travel and our licensors. To this end, we grant you a non-exclusive, non-transferable, non-sub-licensable, revocable and limited licence to access any other rights or licences concerning our Platform. Any rights or licences not expressly granted herein are reserved. You represent and warrant to us that your access to, and use of, our Platform is intended only for personal, non-commercial use.

You will not use the Platform for any purpose that is unlawful or prohibited by these Terms, or for any other purpose not reasonably intended by us. By way of example, and not as a limitation, you agree not to use our Platform and/or its content to:

resell any products or services booked or obtained via our Platform or for any commercial purpose unless expressly authorised in writing by HD Travel; make false, fraudulent or speculative bookings on our Platform;#

pass off or attempt to pass off our Platform as the product of anyone other than HD Travel, including by removing, altering or replacing any notices of authorship, trademarks, business names, logos or other designations of origin.

We make no guarantees as to the authenticity, accuracy or completeness of any Content on our Platform, including Content provided by other Users or our Travel Suppliers. The displayed prices for our Travel Products are dynamic and can change during or after your search. Once you have a Confirmed Booking, as defined further below, subsequent changes in displayed prices will not affect the price of your booking. 

All information about Travel Products on our Platform, including but not limited to any ratings (aside from star ratings for Accommodations as set out in clause 16), rankings and reviews, is provided to us by the corresponding Travel Suppliers such Travel Products, or their respective representatives including their distributors, channel managers and partners. We also make no guarantees that the Content available on our Platform has not been altered through technical defects or by unauthorised third parties.

USER CONTENT AND REVIEWS

To the extent that our Platform allows you to post, upload, transmit or otherwise make available any Content, including but not limited to your review of any Travel Product (“User Content”), you agree that: you are solely responsible and liable for the User Content that you upload and you represent and agree that you will not share anything false, misleading, discriminatory or that would violate or infringe any rights of any third party, including the privacy or intellectual property rights or proprietary rights;

• all User Content that you upload is not confidential or proprietary and will comply with our relevant review guidelines, including our Guest Review Guidelines;

• your User Content should not include personal information. If it does, it can only be used for the purposes herein and only if such use complies with applicable data protection laws in accordance with our Privacy Policy.

• When different currencies are involved, how are the listing prices displayed on the Platform, and the amount ultimately charged to me, calculated?

• Product Price.The price of each Travel Product listing on the Platform is based on the price provided by the Travel Supplier in the Product Currency (“Product Price”). The then-current Bloomberg Rate is generally used to:

Charges for Taxes and Fees

When browsing Travel Products on our Platform, the Display Price is generally exclusive of taxes and service fees unless otherwise expressly stated.

In connection with facilitating your booking, the charge to your Payment Instrument may include an amount for charges, taxes and fees (“Taxes and Fees”) unless indicated otherwise, which may include bank and credit card fees and charges where this is available or known to us. 

Accommodations, Taxes and Fees may include a fee for the facilitation services provided by HD Travel in relation to your Booking (“HD Travel Booking Fee”). Except where expressly prohibited by law, the HD Travel Booking Fee is non-refundable.

PAYMENT

Before you submit your Booking Request, you will be notified of the payment methods that are acceptable for that Booking Request. While most bookings are payable in full upon submission of your Booking Request (“Pay Now”), we may in some cases offer you the option of paying HD Travel at a later date (“Book Now, Pay Later”) or paying the Travel Supplier directly 

• You authorise HD Travel or another HD Travel Group entity to charge or debit your Payment Instrument for the full booking amount once you have submitted your Booking Request.  

• Upon receipt of your payments by HD Travel for Confirmed Bookings, your obligation to the Travel Supplier for that amount is extinguished.

• We reserve the right to cancel your booking, including on behalf of the Travel Supplier, if applicable, if the full payment for your booking is not received in a timely fashion, including but not limited to where your Payment Instrument cannot be charged on the intended Charge Date for whatever reason.

• Local tax invoices may be obtained from the Travel Supplier offering the Travel Product to you. Where specifically required by law, HD Travel may provide a tax invoice to you.

• For a variety of reasons, payment on our Platform may fail. In such cases, HD Travel will use all reasonable efforts to offer you alternatives (where available) to ensure your booking can go ahead or offer you a refund in accordance with our Refund Policy. If you have any questions, please contact Customer Service.

CANCELLATIONS, CHANGES AND REFUNDS

 Please be advised that certain reservations may be non-refundable, non-cancellable, and/or non-changeable.

Without prejudice to clause HD Travel reserves the right to charge a cancellation and/or modification fee on behalf of the Travel Supplier, up to the full cost of the reservation, 

Do you confirm your travel plans? No problem! Cancellation on this Booking is free

if made before 71:59 hrs. (UTC +8)  hours before the scheduled date.

A Full refund minus administration charges will be returned within 14 days of cancellation.

Any cancellation email includes links to our Self-Service page to amend or cancel your booking. 

Please read our terms and conditions before cancelling as this cannot be reversed including any Fees or charges.

Cancellation policy:

Allegations received within 72 hours before the arrival date will be charged for the entire stay. 

Failure to arrive at your Booking will be treated as a No-Show and incur a charge of 100% of the booking value

(HD Travel policy). You may be charged at any time for the full value of this booking.

For a Full set of our terms and conditions please visit our website, or Contact our Office 

from 9a.m to 5p.m Monday to Saturday.

via EMAIL at info@happydogboracay.com or Phone at +63 945 395 5447 

OBLIGATIONS, REPRESENTATIONS AND WARRANTIES

When you submit a Booking Request, you represent and warrant to HD Travel that:

you are 18 years of age or older (or such other age at which majority is reached in your country or territory) and have the full legal capacity to make the transaction (or have the authorization to do so from your legal guardian);

the Payment Instrument you are using to make the booking is your own or that you are authorized to complete the booking with it, and that there are sufficient funds to cover the cost of the transaction;

You also undertake to provide correct and accurate e-mail, postal and/or other contact details to HD Travel and acknowledge that HD Travel may use these details to contact you in the event that this should prove necessary in connection with your booking or other use of our Platform.

PROMOTIONS

 HD Travel may support promotional rates, vouchers, discounts, promo codes and special offers (“Promotions”) and “HD TravelCash” from time to time. Unless expressly stated otherwise, Promotions may not be combined with other Promotions and/or loyalty programs. Promotions are subject to further rules and special conditions which will be posted on our Platform,

May be amended by HD Travel from time to time. Promotions cannot be redeemed, exchanged or refunded for cash, 

credit, or other products. Some Promotions may only be available in certain territories or for residents of certain territories and may exclude certain types of Travel Products and may be subject to additional terms and conditions.

Where you have a promo or voucher, if it is not automatically applied, you must apply it at the payment page in order to apply it to your booking. Unless expressly stated otherwise, Promotions will not apply to the local taxes, service fees and additional charges of your booking.

HD Travel reserves the right to stop the use of any Promotion for any reason. In case of any dispute relating to Promotions, HD Travel’s decision shall be final.

FRAUD

We have stringent fraud detection and prevention mechanisms in place. In certain cases, we may require additional information or verifications to validate and confirm your booking. If you choose not to submit the additional information or if we are not satisfied with the information received, 

If you suspect an unauthorised or fraudulent booking was made using your Payment Instrument via HD Travel, please contact Customer Service immediately. You should also contact your bank or Payment Instrument issuer immediately upon becoming aware of such unauthorised use.

TRAVEL ADVISORY AND VISA REQUIREMENTS

 It is your responsibility to ensure that you satisfy all applicable legal requirements when entering a country or territory, including its visa and health requirements. As these requirements are subject to change without notice, 

HD Travel recommends that you review travel prohibitions, warnings, announcements and advisories and verify with the appropriate consulate prior to booking and again before departure. It is your responsibility to ensure that you are either insured by your own insurance company, or by the Travel Suppliers who may provide insurance coverage. HD Travel takes no responsibility in the insurance process and recommends that you are sufficiently covered with a comprehensive travel insurance policy prior to departure.

By displaying Travel Products in or to particular destinations, HD Travel does not represent or warrant that travel to such points is advisable or risk-free and HD Travel shall not be held liable for damages or losses that may result from travel to such destinations. You are strongly advised to check the relevant travel advisories issued by your government for any country you are visiting and to take the necessary precautions.

DATA PROTECTION AND PRIVACY

For information regarding our treatment of your personal data, please review our current Privacy Policy, which is incorporated by reference into these Terms. To the extent required under applicable law, your acceptance of these Terms constitutes acceptance and agreement to our collection, use and disclosure of your personal data in accordance with our Privacy Policy.

Unless otherwise stated, all rights in our Platform (including the intellectual property, technology, trademarks, arrangement and compilation of the Content and the infrastructure used to provide such Content, etc.) are owned by or licensed to HD Travel. You will abide by all copyright notices, trademark rules, information, and restrictions contained in any Content accessed through our Platform.